frequently asked questions

MindShaper is a mental health service platform that is available both online and offline. If you want to improve your exceptional nature, MindShaper can be the right tool for you. We may be able to assist you if something is interfering with your happiness or preventing you from achieving your goals.

MindShaper helps you with certain difficulties such as depression, stress, anxiety, relationships, child rearing, frustrations, addictions, eating disorders, resting issues, injury effects and recovery process, outrage, short temper, anger issues, family conflicts, child-parent issues, sexual orientation issues, psychosexual disorders, internal pain, loneliness, emptiness, self-esteem issues, confidence issues, and any issue regarded to mental health conditions.

1. Individual Counseling
2. Couple Counseling
3. Counseling for Children/Teenagers
4. Therapy for Special Children with Autism & Other Deficiency
5. Institutional Mental Health Trainings & Workshop
6. Corporate Mental Health Trainings & Workshop
7. Family Counseling
8. Peer Counseling
9. Group Therapy
10. Others

MindShaper has formed a cordial culture within the organization. From your service booking/purchase process to your healing process completion, our management will be there to ensure your comfort, your privacy, your preferences and everything else regarded to your mental health wellbeing. The professionals/counselors/Experts that will be helping you are well-instructed and specially guided to help you in favor of your best interests.

Experts on MindShaper are experienced, welcoming, and nonjudgmental in their profession coming with Bachelor's Degree in Psychology, Master's degree in Psychology, or Professional degrees in their field of expertise. Counselors can assist individuals, couples, and/or families in resolving emotional and psychological problems. They assist people in recognizing their problems and accelerating the need for counseling for growth and healing. Psychotherapy, Cognitive Behavior Therapy (CBT), Transactional Analysis (TA), Applied Behavior Analysis (ABA), Neuro-Linguistic Programming (NLP), Behavior Modification, Systematic Family Therapy (SFT), Gestalt Therapy, Existential Therapy, Person Centered Therapy, Functional Behavior Assessment (FBA), and other relevant training are also available. They must also complete a certain number of hours of practice in this field.

In order to ensure our clients mental wellbeing, we use a very precise, strategic and scientific counseling approach. After every first session of a client with a psychologist (either senior/junior) we discuss the problem with our counseling board (keeping the identity hidden, only using Case ID) and thereby move towards a more effective solution for client. It is very much crucial to note that the client himself/herself must be responsible and dedicated to make progress from the problematic state.

We leave it up to you to decide whether we are right for you. Our team works keeping the most principle goal to serve you well, so that when you complete all your required sessions you finally feel better. As mental wellness is an internal issue and cannot be visible, the progress or improvement can only be felt by the client. We try our best to serve you with all our efforts, cordiality, sincerity and authenticity. Whether MindShaper is right, you will feel it eventually.

MindShaper has created such a platform so that our clients can access their preferred services based on their understandings, availabilities and comfortability. You can book session from our website, login to our platform and access mental health nurturing resources. You can take counseling sessions both online or offline (face to face) apart from your barrier to the locations or distance. The easiest way to take counseling or other services is to call on to the hotline number of MindShaper. Basically, it is up to you how you would like to access MindShaper services. We have opened every possible way to reach our services to our valuable clients.

Face to face counseling is very much easy to understand and access. You just require to confirm your appointment with complete payment and take your session at our office. Online counseling sessions are conducted on the Google meet, at MindShaper Session Room. To conduct this online session, we must have your email address to communicate and provide session details. We share the link there, it is up to the client whether to conduct the session by turning on the camera and keeping it turned off. Usually, our customer service team explains elaborately about the procedure whenever the client has any queries or confusions.

Yes, by following proper procedure with the MindShaper Customer Service Team you can convert or substitute your sessions when required or you prefer (terms applicable).

MindShaper policy does not usually allow any sorts of personal contacts between the counselors/professionals/specialists and the client due to ethical considerations. The most exceptional case occurs only when the client is extremely prone to committing suicide or suicidal tendency. This is only applicable ONLY IF the counselor/professional/specialist agrees to share his or her contact access.

In local sphere we conduct the payment transactions by Bank Checks, Bkash, Rocket, Credit Card, Visa Card, or any valid Online Payment System.

If any client is accessing MindShaper service out of local area (country) the transactions can be performed via Paypal, Bkash, Credit Card, or any valid Online Payment System.

It usually takes around 24 hours to be coordinated with an management advisor to match with the best counselor for the particular client. Depending on whose qualities and abilities you like in a counselor or professional, certain events may take a little longer.

We are entirely committed to ensuring your security. We've put together a cutting-edge innovation, activity, and foundation with one goal in mind: ensuring your privacy and safeguarding the information you provide. Our protection and secrecy gauges are far more advanced than what is legally required or standards, providing you with a sense of security and comfort.

We don't ask for your full name or contact information when you first join unless you feel free to provide your authentic information by yourself. You may choose any "Pseudo name" that will help you stand out in the framework. When you opt to begin the counseling process, we will ask you for emergency contact information, which will be kept safe in the system and used only if your counselor believes you or another person is in grave danger.

This is dependent on your needs and varies greatly from client to client. Some people believe they acquire the most of the incentive after only half a month, while others prefer to stick with the program for the entire term. It is entirely up to you. If your question is referred to the duration of the usage of the application, then is it available for you 24/7. Only the duration and timing of having conversations with professionals may vary.

1. Stigma: Like all other mental health care givers MindShaper has some limitations. Clients may "try to separate themselves from the labels that identify them for social exclusion," according to multiple studies, and this stigma often stops individuals from seeking and adhering to therapy.
2. Lack of Proper Education: In 1992, the National Comorbidity Survey found that only around 40% of the 6.2 percent of respondents with a major mental disorder had obtained stable treatment. A fundamental barrier to care is a lack of understanding of the nature of psychiatric or psychological diseases and the necessity for persistent therapy.
3. Policy Limitations: A fundamental impediment to public access to mental health care, according to the World Health Organization, is a global lack of comprehensive mental health policies. Nearly a third of all countries, including nearly half of all African countries, have no mental health policy or plan in place. There are no laws safeguarding the rights of people with mental diseases in 22% of countries.
4. Challenges in Affordability: MindShaper often faces challenges to provide support to all the clients as mental health nurture is still considered as a luxury in a developing country like Bangladesh. In many nations, insurance coverage does not cover psychological disorders, making mental health care costly. Patients with mental illnesses are not eligible for disability compensation in 25% of all nations. One-third of the world's population lives in nations where mental health receives less than 1% of their health budget.