We, MindShaper, appreciate and acknowledge that the privacy of our customers is an important issue. We maintain customers’ confidentiality and it is a very common practice of our organization. We are committed to respect the privacy and confidentiality of our customers’ information. We are constantly putting a great effort to protect and safeguard the privacy of our customers. It is our foremost priority.


  2. Our privacy policy outlines the policies and procedures regarding the collection, use and disclosure of personal information that would generate and/or collect from our customers. The Privacy Policy is developed with the intention to inform you about our policies, procedures and practices related to the information, documentation, usage and disclosure of any personal or impersonal information that you provided while availing our services.

    The Privacy Policy is an inclusive part of our website. Whenever, you visit, use and/or are referring to our website, it implies that you have read, agreed and accepted both the published privacy policy and terms of conditions on our website. Whenever, we will make changes to our privacy policy, we will be posting the revised version on this page, accordingly.


  4. We always provide high priority to ensure confidentiality of information that is provided by our clients and customers based on the rules and regulations that are provided by the government of Bangladesh. Regarding availing various types of services, our organization strictly maintains confidentiality and even both the parties’ conversations during counseling are always treated as a secret matter. We also maintain a strong data storage system. The accuracy of data inputs and storage are maintained by our trusted and dynamic team.

    One of our ethical stands and top priority is to protect all kinds of information efficiently and effectively. The issue of selling and/or lending identical information (e.g. names, contact details) is strictly prohibited according to our privacy policy. Unless we have the written consent of the clients and customers, we never use or disclose any Identical Information through different means, including databases, journals, newsletters, etc.

    Any personal or identical information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of our organization except as noted below in the Third Party Disclosure section.


  6. We may be implicated to collect and process data about your personal information such as name, email address, contact number, personal details (e.g. age, sex, racial identity, nationality, NID number/ Passport ID), home address, office address, data about your usage of our services, Facebook profile information if accessed through Facebook account, data that you provide regarding your purchase of our services (such as your medical history, treatments, family history, incidents that are closely related to your mental health wellbeing and other), data collected from your responses to our assessment tools if you choose to engage with your progress feature, data regarding account verification in cases of both individuals and corporate (mostly applied for companies) to get validation and authentication, data regarding your status as a student might propel us to pursue a third party platform giving your personal information in order to ensure your account verification. Data will mostly be collected via tracking technologies along with other required methods. We use generally accepted standards to protect and process data, aligning with the enforced legislature of our government. If you have any further questions or concerns regarding your information processing, you can contact us at hello@mindshaper.xyz


  8. All data and information you give us through your access to our services is stored on our secure servers. All payment data is held with our payment processor, not on MindShaper’s computers, and all transactions will be encrypted using SSL technology. If we have given you (or you have chosen) a password that allows you to access certain parts of our services, you are responsible for keeping it secure. We ask that you keep your password confidential and change it on a regular basis.

    MindShaper functions also in collaboration with different organizations. Governments, Non-Governmental Organizations (NGO), Corporations, hospitals, universities, and other organizations and groups (collectively, ‘Partner/s’) occasionally desire to make MindShaper available to their members, workers, employees, families, patients, consumers, residents, and others (collectively, ‘Partner/s’). Employers, for example, may provide access to their employees and their families, and businesses that encourage wellness may choose to and do provide MindShaper through their loyalty programs. We refer to “Communities” when one entity grants others access to MindShaper. The Partner may have access to your name, email address, the date you registered to use the Services, and the date you last used the Services if you registered to use the Services using a code, credential, or other method of registration provided by a Partner (a "Community Subscription"). Your Community's aggregated and anonymized general usage data (including aggregated and anonymized usage data relating to your Community's voluntary participation in the KPI or Progression check feature may be made available to the Partner.


  10. You may be able to use sign-in services such as Single sign-on (SSO), Facebook Connect, Google Account or an Open ID provider to access our Services. These services will verify your identification, allow you to share certain personal information with us (such as your name and email address), and pre-populate our sign-up form.


    • You have the right to receive confirmation of whether or not personal data about you is processed, as well as access to and a copy of that data if it is processed.
    • You have the right to have any incorrect personal information about yourself corrected. You have the right to have any personal data that is incomplete filled out, including by giving a supplementary statement.
    • In some circumstances, you have the right to have personal data about you erased. MindShaper will completely and irreversibly anonymize your data upon request, ensuring that it can never be used to identify you as an individual. This is not an absolute right, and MindShaper may have legal or legitimate reasons for retaining such information.
    • In specific circumstances, you have the right to request that your personal data be restricted from being processed.
    • You have the right to receive the personal data about yourself that you have submitted to MindShaper in a structured, commonly used, and machine-readable format, as well as the right to transmit those data to another controller without restriction from MindShaper. This right only applies when the processing of your personal data is carried out by automated means and is based on your consent or a contract.
    • You have the right to object at any time to the processing of personal data about you that is based on MindShaper's legitimate interests, on grounds relevant to your particular situation. MindShaper, on the other hand, may claim compelling legitimate reasons to keep processing going. When your personal data is used for direct marketing reasons, you have the right to object to that data being used at any time. You can exercise this right by clicking the "unsubscribe" link at the bottom of each message you receive, or by signing into your MindShaper account and following the steps here to manage your privacy preferences.
    • You have the right to file a complaint with the appropriate supervisory authority over MindShaper's personal data protection policies for any strong valid reason.
    • You may have the right to give MindShaper instructions about the use of your personal data after you die, as required by applicable law. You can email hello@mindshaper.xyz to exercise one or more of your rights. You can amend or update your personal data at any moment by logging into your account online or emailing hello@mindshaper.xyz
    • In compliance with current law, we will respond to your request within a reasonable timeframe.

  12. Cookies, 3rd party tools, tags, and scripts are used by MindShaper and our analytics partners to recognize your device so you don't have to provide the same data multiple times during one task, to recognize that you may have already provided a username and password so you don't have to do it for every web page requested, and to measure how people use the Services.

    We work with third parties like Facebook and Google to handle our Service advertising on other sites and platforms, as well as across your other devices, depending on your previous visits to our Website. Our third-party partners may use technologies like cookies to collect information about your activity on the Services in order to provide you ads like retargeting adverts. Do-not-track signals aren't always possible to respond to. On these third-party platforms, you may continue to get generic adverts. By modifying your ad preferences in your Google account, you can also opt out of getting advertising across devices. When consumers "click-through" our sponsored advertising or content published on third-party platforms, we use third-party trackers to let us know they've visited the Services. To collect statistical data, the Services use Google Analytics code. Google Analytics uses cookies to help us estimate the number of people who visit the Services and how much they use them. This is done to ensure that the Services are ready when you need them and that they arrive quickly.

    Before employing such trackers, we will get your permission to the degree required by applicable legislation. Additional information about the types of cookies used by MindShaper, as well as how to limit or disable cookies in your browser's settings, may be found in the MindShaper Cookie Policy.

    We may share your personal information with companies (including our affiliates) that perform services on our behalf. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf.


  14. To better understand the functionality of our mobile software on your phone, we employ mobile analytics tools. This program may keep track of things like how often you use the Services, what events happen inside them, aggregated usage and performance data, and where you got the Applications from. We may link any personal data you submit to the mobile application to the data we maintain in the analytics software.


  16. If you sign up to get promotional materials from us through email and/or (push notifications), the information you submit will be used to send you the communications you requested. We will remove you from our mailing list if you notify us that you wish to cancel email promotional mailings by selecting "unsubscribe" at the bottom of such communication or by writing to us at hello@mindshaper.xyz You can turn off push notifications at the device level if you no longer want to receive them. You will receive an SMS message with a link to our Apps if you offer your phone number to us directly or through a third-party for the express purpose of obtaining such an SMS message (the "SMS Service"). Rates for text messages will be the same as they are now.


  18. All our collected data are completely prohibited under the copyright act of the country. Hence, infringement or unauthorized usages by any third party is strictly forbidden. If any kind of illegal acts or intention is detected within our team or anyone, including you, we will take immediate legislative action against the concerned person.


  20. While using any Internet-based service oriented platform, it’s inherent security risks. Therefore, our systems, data, infrastructure, encryption technology, operation and processes are designed, built and maintained by keeping the issue on a priority. We employ administrative, physical, and technical measures designed to safeguard and protect the information under our control from unauthorized access, use, and disclosure. When we collect, maintain, access, use, or disclose your information, if any, we will do so by using systems and processes consistent with the international standards in information privacy and security. If any infringement is made by chance caused by the clients and customers or any third parties, MindShaper will not take responsibility for that.

    In spite of the security measures undertaken by us, we strongly discourage our clients and customers from posting any information in forums, comments or any other publicly accessible places on our website. In order to better collaborate with our clients we encourage all our service-holders to go through our terms and conditions and we consider that you will comply with them for better maintenance of your security.


  22. We may disclose the personal information we collect through our platform or other entities, when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce our Terms and Conditions or other agreements that govern your use of this Site; or to protect the rights, property or safety of our company, our users, or others.


  24. Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked to share your account information and you must make sure that you are using our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise). If you receive such texts, calls, emails or others using the name of MindShaper, immediately contact us.


  26. We are not responsible for the content of external internet / online / offline sites. You are advised to read the privacy policy of external sites before disclosing any personal information.


  28. We use “cookies” to collect information. A cookie is a small data file that is transferred to the computer hard disk of yours for recordkeeping purposes. We may utilize persistent cookies to save your user credentials for future logins to the services. Further, we may utilize session ID cookies to enable certain features of the services, to better understand how you interact with the site and to monitor aggregate usage by users of the site and web traffic routing on the site.

    Unlike persistent cookies, session cookies are deleted from your computer when you log off from the services and then close your browser. We may work with third parties that place or read cookies on your browser to improve your user experience. In such cases, by using the third party services through our website, you consent to their privacy policy and terms and conditions of use and agree not to hold MindShaper liable for any issues arising from such use.


  30. MindShaper does not sell or trade any identical information to third parties. We will provide you with advanced notice if required. This, however, does not apply to any storage or transfer to and from website hosting partners and other parties, who support us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, the visitors’ information that is not personally identifiable may be provided to other parties for research, analysis, monitoring, marketing, advertising, or other uses.


  32. By taking services from our organization and/or using the website, you provide us with your individual information or by making use of the features provided by the website or by making a payment to MindShaper, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your individual information in accordance with the provisions of this privacy policy.

    In addition, you admit that you are providing your individual information at your own will. You also have the option not to provide us with the individual information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing.


  34. While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to us and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other Internet / online / offline sites or services that may be accessible through our site have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.


  36. MindShaper reserves the right to change or remove any part of the privacy policy without notice or liability to any third party. In the event, if there are significant changes in the privacy policy, we will display a notice on the website. Unless stated otherwise, our current privacy policy applies to all information that MindShaper has about the clients and customers.


  38. Jurisdictional policies of MindShaper have been drafted in both accordance with and compliance with laws of Bangladesh. Any and all disputes arising about the published information on the website of MindShaper with regards to this policy, including the interpretation of the terms of this policy shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

    This website may contain links to other sites, including links, which frame the content of the other sites. MindShaper is not responsible for the privacy practices or the content of such other websites.


  40. If you have any questions about this privacy policy, the practices of this Platform, or your dealings with this Platform, please contact us:

    50 Lake Circus, Kalabagan, Dhaka, Bangladesh
    +880 1788 888 911